Billing - FAQs
I need a copy of an invoice/credit note.
All documentation is saved in your personal account on our website. Please log into your account using your unique username and password, and go to your Profile to view all your invoices and credit notes.
I need to query a price on an invoice.
If you are unsure of any pricing on an invoice you have received, please contact your account manager. You will receive a credit note for the overcharged amount if necessary.
What payment methods do you accept?
We accept payment from all major card types, via Sagepay. If you are experiencing issues making payment, please contact Credit Control at firstname.lastname@example.org.
If your account has a pre-agreed credit limit, you will be able to place your order and pay via Direct Debit at a later date. The terms of this will have been established with your credit controller.
When will my card be charged/payment taken?
If you are paying via credit card, your card will be charged immediately. All invoice payments must be made within 30 days, or within the timescale specified by your credit controller.