Ordering With Us - FAQs
How can I place an order?
All prospective customers will need to create an account with us before ordering. Just fill out a request form here, or give us a call on 020 8961 5161, and a member of the team will be in touch shortly to discuss working together.
We sell to businesses, but any private customers are welcome to navigate directly to our retail arm at Great Western Wine, where anyone can shop from a large range of our wines.
Existing customers can place their orders with us in a variety of ways. We recommend giving our web ordering a go- if you don't have a web account set up yet, register for a username and password here. For more options or information, check out our Orders & Deliveries page.
What is the minimum order value?
Our standard minimum order value is £200. Any orders placed that are under this amount may incur an extra charge.
When should I place my order by?
When your account with Enotria&Coe is opened, you'll be allocated a minimum of one set delivery day per week, dependent on when our vans are in your area of the country.
The cut-off times for submitting orders is 12:00 the day before your allocated delivery day, or 17:00 for all customers within London. For all customers in Scotland, you'll need to place your order at 12:00, 2 days before your allocated delivery day.
Can I change my order after it's placed?
Whenever possible, we'll be happy to help out with amending your order - we will only be able to do this before it has been packaged and shipped from our warehouse. Please call our Customer Services team on 020 8961 5161 as soon as possible after placing your order if you realise there is an error with it.
How can I set up a standing order?
Our website has the functionality for you to create standing orders, deliverable at intervals of your choosing (dependent on your delivery days). Just create the order you want to be repeated, and select how often you want it delivered on the Checkout page. To cancel or amend this order at any point, please call your account manager or the Customer Services department.
What is your returns policy?
We do not accept returns as a standard, other than in the following exceptional circumstances:
1) The products were delivered to you incorrectly. We ask that our customers let us know of any issues with their orders within 48 hours of the delivery being made.
2) The products delivered to you were faulty. Please refer to our Product Queries help page for more information.
3) Consent has been discussed and granted in advance by your account manager. In cases where Enotria&Coe is not liable for any error, all returns will incur a non-negotiable charge to your account, up to a maximum amount of £50.