Customer Care


Whatever the problem may be, we're here to help. 

Can't find the answer you're looking for below? 

Call our Customer Services department on 020 8961 5161 during our opening hours, or write us an email at


Regular Opening Hours

Monday - Friday : 08:00 - 19:00

Saturday - Sunday : Closed


Easter Bank Holiday Hours

Thursday 18th April - Scotland

  • 12 Noon cut-off for any orders for delivery to Scotland for Tuesday the 23rd or Wednesday the 24th
  • Orders placed after this time will be delivered on your next available delivery day (for the majority Thursday the 25th or Friday 26th of April, or for Ayrshire and the West Coast, Wednesday the 1st)


Friday 19th April

  • Business as usual for deliveries, where orders are received ahead of the required cut-off on Thursday 18th April
  • Customer Service will be closed


Saturday 20th April

  • No Saturday deliveries in London


Sunday 21st April

  • Customer Service will be closed


Monday 22nd April

  • Customer Service will be open from 10:00–16:00, normal cut off times apply
  • No deliveries – orders will default to your next available delivery day (Tuesday 23rd of April onwards)


Please note that email and web orders can be placed at anytime over the Easter weekend; however deliveries will be made in line with the schedule above.