Customer Care


Whatever the problem may be, we're here to help. 

Can't find the answer you're looking for below? 

Call our Customer Services department on 020 8961 5161 during our opening hours, or write us an email at


Regular Opening Hours

Monday - Friday : 08:00 - 19:00

Saturday - Sunday : Closed


August Bank Holiday Hours​

A quick reminder of your delivery schedule over the August bank holiday; please see below a summary of our opening times:


Thursday 22nd August – Scotland

  • 12 noon cut-off for any orders for delivery to Scotland for Tuesday 27th or Wednesday 28th
  • Orders placed after this time will be delivered on your next available delivery day (for the majority, Thursday 29th or Friday 30th August, or for Ayrshire and the West Coast, Wednesday 4th September)


Friday 23rd August

  • Business as usual for deliveries, where orders are received ahead of the required cut-off on Thursday 22nd August


Saturday 24th August

  • Saturday deliveries in London as normal


Sunday 25th August

  • Customer Service will be closed


Monday 26th August

  • Customer Service will be open from 10:00 – 16:00, normal cut off times apply


No deliveries – orders will default to your next available delivery day (from Tuesday 27th August onwards)

Please note that email and web orders can be placed at anytime over the weekend; however deliveries will be made in line with the schedule above.

If you have any questions, please don’t hesitate to get in touch with your Account Manager or our Customer Services Team.