Customer Care


Whatever the problem may be, we're here to help. 

Can't find the answer you're looking for below? 

Call our Customer Services department on 020 8961 5161 during our opening hours, or write us an email at


Regular Opening Hours

Monday - Friday : 08:00 - 19:00

Saturday - Sunday : Closed


Christmas Holiday Hours​

This year we are sending you our Christmas and New Year delivery schedule as an interactive map, which we hope will be helpful to you during this busy trading period.

How to access the map:  

  • You can click through here, or copy and paste the following link (best using Google Chrome).  


  • Once the map has loaded, you can either click on the pin nearest to your location, or enter the first two digits of your postcode in the search box.


  • The details of your delivery times will then be displayed. This will show you the cut off times for orders and when you can expect your deliveries over the Christmas and New Year period.


Excluding Bank Holidays, our Customer Service team will be here to support you throughout the festive season from 8am to 7pm on Monday to Friday and 8am to 5.30pm on Friday. On Tuesday 24th and Tuesday 31st December the team will be available from 8am to 12pm. 

If for any reason you aren’t able to access the map, or you have any queries, please get in touch on 020 8961 5161 (option two) or email