Tailored Service
Central expert team
At our Park Royal headquarters, we house a specialised team dedicated to serving our independent wine merchant customers. Focused exclusively on this specific off-trade channel, this dedicated team takes on the crucial responsibility of curating communication, crafting tailored product offers, and acting as the primary point of contact for independent retail clients. Whether addressing inquiries, providing sales support, or handling price-related questions, our indie customers’ needs are met with expertise and efficiency.
Regional support
Like all our customers within our extensive and diverse client base, independent merchants enjoy the advantage of our unparalleled regional support. Enotria’s regional account managers leverage their local knowledge to provide dedicated assistance to customers and collaborate with the central team in addressing any local issues. Furthemore, thanks to our fleet of local delivery drivers and network of regional depots, we ensure logistics efficiency that extends beyond the London area.
Monthly offers
We offer independent retailers a dedicated programme of monthly offers focusing on a variety of themes and producers. These initiatives include volume-based discounts, aligning with our commitment to assist indies in maximising sales and introducing their customers to new and exciting bottles. Such level of support is typically expected by larger off-trade customers, but at Enotria we find innovative ways to extend these pricing benefits to indie businesses, too. We strive to make sure that all our partners receive our support in line with our commitment to fostering growth and success across all scales of businesses within the wine industry.