Billing

We accept payment from all major card types, via Sagepay. If you are experiencing issues making payment, please contact our Credit Control Team at [email protected]. If your account has a pre-agreed credit limit, you will be able to place your order and pay via Direct Debit at a later date. The terms of this will have been established with your credit controller.

If you have paid by credit card, we only take payment once the delivery has been made and you will only be charged the amount on your final invoice. Credit and payment terms will be agreed when your account is created. Payments must be made within the timescale specified by your credit controller, and by the due date on the invoice.

To pay an invoice first log into your account, navigate the Account section and click the Invoice tab to view all your invoices and credit notes with payment statuses. To pay an invoice by credit or debit card, select this option next to the invoice.

Please note, account-level access is only available to business owners and designated users.

Documentation including invoices, statements and credit notes can be accessed from the account section on the website. Log into your account and go to the Account section and click the Invoice tab to view all invoices and credit notes.

To export an invoice, click the View button, click on Print in the top righthand corner and select the option to Save to PDF. Please note, account-level access is only available to business owners and designated users.

Please contact Customer Services to discuss any invoice issues or discrepancies.

If you have a question about pricing or an invoice you have received, please contact your Account Manager.