Ordering

If you are new customer, you will need to create an account with us before you can place an order. Please complete the online request form, or give us a call on 020 8961 5161, and a member of the team will be pleased to help.

If you are an existing customer, orders can be placed on the website. Login to your account, add the products you wish to order to your basket and checkout. If you need to be reminded of your login details, please contact click the “Forgot Password” option on the Login page or contact our customer services team.

Enotria is a trade supplier, and we sell exclusively to businesses. If you are a private customer, please visit our sister company, The Great Wine Co., to shop from a large range of our wines and spirits and have your order delivered straight to your door.

Our standard minimum order value will be agreed at the point your account is set up. Orders placed which are under the minimum order value may incur additional delivery charges.

When your account with Enotria&Coe is opened, you'll be allocated delivery days each week, dependent on the area of the country where you are located.

Orders must be placed before the cut-off time on the day before your requested delivery. The cut-off times for submitting orders is 11:00 for the majority of locations in the UK, and 14:00 for customers within London.

If an item is low in stock when you are adding it to your basket, we will notify you of this. If the stock levels are insufficient to fully complete your order, you will have the option to continue or remove this product from your basket. In the unlikely event that we are out of stock of a particular item, we will be pleased to recommend an alternative.

If you would like to amend or cancel an order, please contact our customer services team on 020 8961 5161 as soon as possible after placing your order.

Orders can be delivered outside of your agreed delivery dates each week, but this many incur an additional delivery charge. To arrange an emergency or rush delivery please contact our Customer Services team on 020 8961 5161.

We do not accept returns as a standard, except where a product is faulty or incorrectly supplied. Please discuss any other returns with your account manager. In cases where Enotria&Coe is not liable for any error, and the products are in good condition, returns may incur a replenishment fee. If you have received a product in error, we ask that our customers let us know of any issues with their orders within 48 hours of the delivery.

If a product you have received is faulty, please contact customer services or refer to our FAQ page for more for more information on what to do with faulty or broken items.

Where possible, collections will be scheduled to coincide with delivery of an order and will be effected on your agreed delivery date. In exceptional circumstances, we may request a third-party courier to make a collection on our behalf. You will be advised of a collection date.

Occasionally, an order cannot be completed because an item is out of stock. If paying by credit or debit card, you will only be charged once the delivery has been made (although we will reserve the value of your order against the available balance on your payment account.) In the event that an item is out of stock you will only be charged for the products you receive.

If you have paid by bank transfer, any overpayment will be applied as credit to your account against your next order. To request a refund, please contact customer services.

If you have not received an item which you have ordered, please make our delivery teams aware of this when you receive the delivery. If the order was placed with a credit or debit card, you will only be charged once the delivery has been made (although we will reserve the value of your order against the available balance on your payment account.) In the event that a missing item is reported at point of delivery, you will only be charged for the products you receive.

If you have paid by bank transfer, any overpayment will be applied as credit to your account against your next order. To request a refund, please contact customer services.

If you have become aware of a missing item after the delivery has been made, please contact Customer Service on 020 8961 5161.