How do I create a wine list on my account?
Creating a wine list for your team makes ordering and reordering easy. To add wines and spirits to the list, click the add to wine list button next to the product you wish to add. Your team will now be able to order this product from the wine list. Please note, only owners and administrators can set up or amend wine lists.
I want to buy some new products, how do I do this?
To receive a quote for new products, click the ’Request a Quote’ button on the item page.
If you are a new customer, you will be asked to provide some further information to facilitate the quotation. If you are an existing customer, Customer Service will be in touch with the details. You can also contact your Account Manager for more details.
How do I find my Account Manager’s contact details?
You can find your Account Manager's contact details in the Account section under Account Manager.
Where can I find the technical information about a product?
We provide comprehensive information about all the products we sell, including listing clearly any allergens. This information is displayed on the product page. Additionally, you can export this information by clicking ‘Print data sheet’ on the product page.
How can I find out if a wine is vegan or vegetarian?
Products which are suitable for vegans and/or vegetarians are highlighted on the respective product pages on our website. Please also take the time to browse our Vegan and Vegetarian categories on our site to see the full range.
Why is the price of an item sometimes different from one vintage to another?
Wine is a natural product and small vintage variations are expected due to the effects of growing conditions, weather. Pricing can vary between vintages for reasons such as the size of the harvest. Some fine wine pricing can vary due to market forces.
One of the products I received was broken on delivery.
On the rare occasion where your delivery is damaged upon arrival, we will arrange a new delivery on the next available delivery day. Please check deliveries carefully, and ask your delivery driver to record any damaged stock on the delivery note. Your account will be reimbursed automatically upon the driver's return to our warehouse.
I have a corked wine, what do I do?
We take immense pride in the quality of the products we sell. In the event that any product you have received is corked or faulty, please report this to our Customer Services team in the first instance. You may be asked to provide photos of the front and back label and the lot number (if applicable). All reports of faulty products are investigated by our technical team to ensure that our customers always receive the best quality products from our suppliers.
If we need to collect the faulty product from you for analysis, we will let you know to prior to issuing a credit. However, we guarantee that you will be reimbursed for any faulty products.